Returns Policy

Effective Date: 1 January 2026

At www.publisher.co.za, we carefully curate and deliver quality books to our customers. Due to the nature of our business model and the costs associated with returns, we maintain the following refund and returns policy:

Returns Policy

All sales are final. We do not accept returns or offer refunds except in cases of damaged or defective items as outlined below.

(“Damaged or defective” refers to books that arrive with manufacturing defects, printing errors, missing pages, torn covers, water damage, or shipping damage. It does not include dissatisfaction with content, change of mind, or normal wear from reading.)

Non-Returnable Items

The following items cannot be returned:

  • Books in satisfactory condition (no damage or defects)
  • Digital products (eBooks, downloadable content)
  • Books that have been read or show signs of use beyond inspection
  • Special order or custom-printed books
  • Sale or clearance items

Damaged or Defective Items

If you receive a damaged or defective book, please contact us immediately within 7 days of delivery using our standard contact form on the Contact Us page.

Include:

  • Your order number
  • Clear photos of the damaged item
  • Description of the defect or damage

We will review your claim and, once approved, offer either a replacement or refund at our discretion. You do not need to return the damaged book to us. Damage claims submitted after 7 days cannot be accommodated.

Resolution Process

  1. Contact us at using our contact form within 7 days of delivery
  2. Provide your order number, photos, and description of the damage/defect
  3. We will review your claim within 1-2 business days
  4. Once approved, we will either send a replacement or process your refund
  5. No return shipping required – you may keep or dispose of the damaged book

Refund or Replacement Processing

  • Approved refunds or replacements will be processed within 7-10 business days after your claim is approved
  • Refunds will be issued to the original payment method and will include the original shipping cost
  • Replacements will be shipped at no additional cost to you

Contact Us

For questions about this policy or to report a damaged or defective item, please contact us at:

  • Email
  • Phone: +27 21 822 5404