PayFast – New Look, Same Secure Payments

If PayFast looks different, don’t worry – it’s had a branding refresh! Their payment process remains secure, fast, and reliable.

• New website: payfast.io (also accessible at payfast.co.za)
• No changes to security or service quality – PayFast remains one of South Africa’s top online payment gateways.

FAQ: Need help with PayFast? Contact support@payfast.io or call 021 300 4455.

Order Fulfilment (Physical Products)

We process and ship orders within the turnaround time specified on the product pages. Below is a general guideline:

• Stock held on our premises: 2-4 working days
• Print-on-demand products: 6–7 working days (includes processing, printing, and packaging)
• Stock held by vendors: 7–10 working days (includes receiving stock before shipping)

Payment Tip:

• Credit/Debit Card & Instant EFT – Orders are processed immediately.
• EFT & Direct Deposit – Orders are processed only after proof of payment is received.

FAQ: Have an order issue? Contact us for assistance!

Delivery Weight Thresholds

Orders exceeding our shipping weight limits will fail at checkout. If this happens, please email us for a custom delivery quote. Allow 1–2 working days for us to calculate shipping costs.

Weight Limits by Destination

• Within South Africa: Max 10kg
• To the UK: Max 2kg

FAQ: Need a shipping quote? Contact us for assistance!

Delivery Methods & Costs (Physical Products)

You can view delivery costs by clicking View Basket or checking below. If multiple options are available at Checkout, select your preferred delivery method, and the total will update.

All goods will be delivered together under the one delivery cost, unless the weight threshold has been exceeded (see Delivery Weight Thresholds above).

Deliveries Within South Africa

• Major Cities (max 5kg): R98
• Outlying Areas (max 5kg): R125
• Outlying Areas – Economy (max 5kg): R120 (adds 5–7 business days)
• Collect from Table View, Cape Town – Free: We’ll notify you when your parcel is ready for collection.

International Delivery – UK

• With Tracking: 20–40 working days (registered parcel, insurance included).
  Without Tracking: Currently unavailable due to shipping delays.

International Shipping Suspended Until Further Notice
We are unable to ship to Europe, USA, Canada, Australia, UAE, or Southern Africa (Namibia, Botswana, Swaziland).

FAQ: Need help with deliveries? Contact us!

Order fulfilment (eBooks)

Receiving your eBook

Your eBook download link will be sent to the email address provided during checkout once your payment has been successfully received or confirmed.

• Credit card, debit card and Instant EFT payments: Your download link will be emailed to you once payment has been successfully processed.

• EFT payments: An Order Confirmation email will be sent to you with our bank details. A download link will be emailed to you as soon as your proof of payment has been received and your payment has been confirmed.

Important download information

Your download email will contain a button or link labelled Download your ebook.

Please note:

• The download link expires seven days after your purchase. If you miss the download window, please email us for a new link.
• The file may be downloaded up to five times.
• Please save the downloaded file to your device once you have downloaded it.
• If you do not receive your download email, please check your spam or junk-mail folder.
• If you have any trouble downloading your eBook, please email us for support.

Adding your eBook to your library

Apple Devices: iPhone, iPad and Mac

Apple devices can open eBook files using the Apple Books app, Adobe Digital Editions, or any other compatible ePub or PDF reader.

1. Open the download email on your iPhone, iPad or Mac.
2. Select Download your ebook.
3. Download the ebook file.
4. Open the downloaded file and select Open in Books or Apple Books.
5. OR if you are using Adobe Digital Editions, select that option.
6. The eBook will be added to your Books library.

You can then open your chosen app whenever you wish to read your eBook.
Note: PDF ebooks can also be read from any browser or PDF-reading app.

Android Phones and Tablets

Android devices can open ePub files using Google Play Books or another eBook-reading app.

1. Open the download email on your Android device.
2. Select Download your ebook.
3. Open the downloaded file from your Downloads folder.
4. Select Google Play Books or another ePub-reading app.
5. Follow the app’s instructions to add the eBook to your library.

If you do not have an ePub-reading app installed, you can install a suitable eBook reader from the Google Play Store, such as Adobe Digital Editions or another trusted ePub reader.
Note: PDF ebooks can also be read from any browser or PDF-reading app.

Windows Computers

To read an ePub on a Windows computer, you will need an eBook-reading application.

1. Download the ePub file from the email.
2. Install an eBook reader such as Adobe Digital Editions.
3. Open Adobe Digital Editions.
4. Select File, followed by Add to Library.
5. Locate the downloaded eBook file and select it.
6. The eBook will be added to your library.

You can then open the eBook from your Adobe Digital Editions library.
Note: PDF ebooks can also be read from any browser or PDF-reading app.

Operating hours

• Mondays to Thursdays: 8:30 am to 4:30 pm
• Fridays: 8:30 am to 3:30 pm

Note: Our store closes over the festive season from 20 December up to and including the first week in January. No orders are dispatched or queries attended to during this time.